From signing up to taking part, we're here to help. Take a look at our FAQs below. If you can't find the answer to your question, get in touch with Laura, Claudia and Annabel on 020 3535 7090 or email
thebigstepforward@pancreaticcancer.org.uk.
Our most frequently asked questions
How do I set up an online fundraising page?
You can get ready to fundraise and set up your online page when you register.
How do I send my donations to you?
If you have set up an online fundraising page:
All donations raised via your Pancreatic Cancer UK online fundraising page will be automatically sent to us. There is nothing more you need to do!
If you have raised funds offline:
You can send the funds you've raised offline to us in the following ways:
- Donate the amount to your online fundraising page, which was set up for you when you registered online.
- Donate by bank transfer into our account
Account Name: Pancreatic Cancer UK
Bank: Barclays Bank
Sort Code: 20-71-03
Account number: 83514536
Ref: BSF Your NameAfter paying in your offline donation please email supportercare@pancreaticcancer.org.uk with your name, the date and amount of the donation and what it relates to so we attribute it to your fundraising.
- Donate by phone
If you would prefer to make a donation over the phone please contact us on 020 3535 7090 and choose option 2
- Donate by post
Please send cheques by post to - Pancreatic Cancer UK, Queen Elizabeth House, 4 St Dustan's Hill, London, EC3R 8AD (Please do not send cash through the post)
When is the last day to send in my donations?
Please pay in your donations by 24th July 2024. Everyone who raises £150 or more by this date will receive a Big Step Forward medal through the post in late August.
Will I receive anything for the event once I have registered?
You'll receive your fundraising pack in the post after you have signed up. This includes a welcome booklet, The Big Step Forward t-shirt and customisable sign to pin to the back of your top to tell everyone why you're taking part in The Big Step Forward. Your fundraising pack will arrive 7-10 working days after you register.You can also head to the Resources section on the website where you can download your digital fundraising guide, and a sponsorship form.
We can also send you extra branded materials for your event day, just email thebigstepforward@pancreaticcancer.org.uk.
*Please note registrations made after 28th June may not receive their event pack before the event, due to delivery times.
The Big Step Forward looks different to last year, why is this?
You might notice we’re making some changes to how we look. We’ll be rolling out these changes gradually, to be as cost-effective as possible.
Thank you for bearing with us and, as ever, thank you for your support.
Registrations
Is there a registration fee for the event and if so, how much is it?
There is no registration fee – this event is free to sign up to.
Will I receive anything for the event once I’ve registered?
You'll receive your fundraising pack in the post after you have signed up. This includes a welcome booklet, The Big Step Forward t-shirt and customisable sign to pin to the back of your top to tell everyone why you're taking part in The Big Step Forward. Your fundraising pack will arrive 7-10 working days after you register.You can also head to the Resources section on the website where you can download your digital fundraising guide, and a sponsorship form.
We can also send you extra branded materials for your event day, just email thebigstepforward@pancreaticcancer.org.uk.
*Please note registrations made after 28th June may not receive their event pack before the event, due to delivery times.
How do I join the Facebook group?
Join the group. We look forward to welcoming you to the page! Feel free to share why you are taking part, photos of your walk and support others taking on the walk too.
How old do I need to be to enter?
You must be 16 years old to register for the event through our website. If a child under 16 wishes to take part in the event, a parent or guardian must register on their behalf and walk with them on the day of the event.
When does registration for the event close?
You can enter the event up until 5pm on 12th July.
I don't use Facebook, can I still register for the event?
Yes, no problem! Just register and we will support you through emails and on the phone. We'd love to see your event day pictures which you can email through to us.
I can't take part on the 13th July 2024, can I walk on another date?
We are sorry you are not able to join us on the 13th July 2024, but we're very happy that you would still like to walk on another date instead. Just choose the date that you would like to do your walk instead and let us know by emailing thebigstepforward@pancreaticcancer.org.uk or calling 020 3535 7090. We'll then be able to support you all the way with your fundraising and your walk plans.
I've registered as an individual, but now I want to join my friend's team. How do I do this?
You can still join a team, after you have signed-up as an individual. You'll need to do the following steps.
- Log into your account.
- In the search box in the top right hand corner which says 'Find a friend', type in the name of the team you want to join.
- Once through to the team's page, click on the pink 'Join us' button.
- You'll now be in the team.
Can children take part?
Yes of course, we welcome everyone to take part in The Big Step Forward. All children under the age of 16 should walk with a responsible adult on the day.
Please ask your parent or guardian to register on your behalf if you are under 16.
My fundraising pack includes a logo that looks different to your website, is this correct?
You might notice we’re making some changes to how we look. We’ll be rolling out these changes gradually, to be as cost-effective as possible. This means some materials you receive may look different to how things look online. We can confirm these are the correct materials and are still official Pancreatic Cancer UK merchandise.
Thank you for bearing with us and, as ever, thank you for your support.
Fundraising
How do I set up an online fundraising page?
When you complete your online registration form your Big Step Forward fundraising page will be automatically created for you. You can then add photos, your story, set your target and get sharing your page to raise lots of vital funds.
How much sponsorship money do I need to raise?
There’s no minimum fundraising target for this challenge, as every penny you raise will help to support people now and transform the future for pancreatic cancer.
Everyone who raises funds will receive a certificate. If you raise £150 or more, you'll receive a medal and those who raise £500 or more by 24th July 2024 will receive an extra special prize!
Can I raise sponsorship money offline?
Yes, and we can provide you with an offline sponsorship form if you call 020 3535 7090 or email thebigstepforward@pancreaticcancer.org.uk. We recommend raising funds online where you can.
What is the last day to send in fundraising?
Please pay in your donations by 24th July 2024. Everyone who raises £150 or more by this date will receive a Big Step Forward medal through the post in late August and if you raise £500 or more, you'll receive an extra special prize too!
When will my fundraising page close?
How can I send my donations to you?
If you have set up an online fundraising page:
All donations raised via your Pancreatic Cancer UK online fundraising page will be automatically sent to us. There is nothing more you need to do!
If you have raised funds offline:
You can send the funds you've raised offline to us in the following ways:
- Donate the amount to your online fundraising page, which was set up for you when you registered online.
- Donate by bank transfer into our account
Account Name: Pancreatic Cancer UK
Bank: Barclays Bank
Sort Code: 20-71-03
Account number: 83514536
Ref: BSF Your NameAfter paying in your offline donation please email supportercare@pancreaticcancer.org.uk with your name, the date and amount of the donation and what it relates to so we attribute it to your fundraising.
- Donate by phone
If you would prefer to make a donation over the phone please contact us on 020 3535 7090 and choose option 2
- Donate by post
Please send cheques by post to - Pancreatic Cancer UK, Queen Elizabeth House, 4 St Dustan's Hill, London, EC3R 8AD (Please do not send cash through the post)
I’ve already raised the pledge of £150, do I need to continue fundraising?
Well done and thank you for raising £150! Although you've already secured your Big Step Forward medal, we encourage all our walkers to raise even more if you can to allow us to continue supporting people now, when they need it most, and fund vital early diagnosis research to save lives. If you raise £500 you'll receive an extra special prize too!
How much do I need to raise to receive The Big Step Forward medal?
If you raise £150 or more by the 24th July 2024 we'll send you a Big Step Forward medal in the post. If you reach this target you can continue fundraising and if you raise £500 or more, you'll receive an extra special prize too.
Can I create a QR code to share my fundraising page?
Creating a QR code is a great way to spread the word about your fundraising. You can create a QR code by logging in, clicking on your name in the top right-hand corner and selecting 'My dashboard. You can then select 'My QR code'. This will then generate a QR code which you can download and share.
How do I personalise my fundraising page?
You can make changes to your page by clicking on your name in the top right corner and selecting 'Edit My Page'.
Watch the videos below to see how to add an update, add an image and update your fundraising goal.
How to add an update to your page:
How to add images to the gallery:
How to change fundraising goal:
How will the funds I raise support Pancreatic Cancer UK?
It’s unacceptable that more than half of people diagnosed with the deadliest common cancer die within three months. That’s why they need and deserve more. More research, more funding, more breakthroughs. More than hope.
Every step you take will enable our nurses to continue to be there for those affected by pancreatic cancer now and fund research to detect early, treat better and save lives.
The funds you raise will have the power to make that possible.
Take a step. Take a moment. Take a stand.
Event day details
Where does The Big Step Forward take place?
You can take part in The Big Step Forward wherever you are and we encourage you to choose the route that means the most to you.
What distance do I have to walk?
It’s totally up to you, you can walk 1 mile, 4 miles or more! Choose a distance which is challenging but achievable, so you’ll receive lots of support.
Do I need to be physically fit to take part?
The event is open to people of all fitness levels and the focus is on fun and togetherness, not finishing first. However, you do need to be confident in your ability to walk the distance that you have chosen.
By signing up, you are agreeing that you are in good enough physical health to take part.
What happens if I hurt myself during my walk?
We really hope that nobody hurts themselves whilst walking. However, when you sign up you agree to the event terms and conditions in which Pancreatic Cancer UK does not take any responsibility for any injury sustained by any participant in the virtual Big Step Forward. We do encourage all participants to carry a fully charged mobile phone with them whilst they walk, so that in the instance that you hurt yourself on your walk, you are able to call a friend, family member or 999.
I’ve completed my walk but the badge on my fundraising page hasn’t lit up?
We're sorry to hear your badge hasn't lit up, please email us at thebigstepforward@pancreaticcancer.org.uk and we can sort that for you.
What do I need to participate in the event?
You will receive your Big Step Forward t-shirt in the post to wear on the day, as well as a customisable sign to pin to the back of your top. Make sure you've got these and some comfortable shoes to wear and you're ready to go.
If you register after 28th June, we can't guarentee your event pack will arrive before event day. But you can download your customisable sign and keep your t-shirt as a momento of your walk.
Can I complete my walk in parts?
Yes of course, you can start and take breaks along your walk as many times as you like.
What times does the event start and finish?
How do I prove I have completed my walk?
If you would like to track your walk you can connect your Strava or Fitbit to your fundraising page. If you use another platform, you can take a screenshot and share this on your fundraising page to show everyone you have completed your Big Step Forward.
Need to speak to someone?
If you’d like to speak to someone about your fundraising, or you’d like some tips, ideas or advice then we’d love to hear from you. Please get in touch with us using the details below.
Laura, Claudia and Annabel - Your Big Step Forward Team
